Very long walk from lobby to Diamond Club check in. Water aerobics at the pool for all ages. This was basically false advertising.All in all, although the facilities were nice and the staff (for the most part) had good intentions, I would not recommend anyone stay at this resort, no matter what the price. All-inclusive Family Friendly Resort. Answer 1 of 5: My husband and I have a 2 week trip booked at the Royalton Negril in September. We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. They are understaffed right now and it is affecting everything in a negative way. The staff seemed like they just didn’t want to be there, and any time I asked a waiter or waitress at dinner for a drink or condiments, it seemed like I was being some sort of nuisance. Dear Aktravel13,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our stunning views, selection of speciality restaurants and delicious cuisine. You also have to pay extra money (~$100) if you want to lay in one of the shaded cabanas by the beach- There were dozens of ants crawling on and around the pastries in the coffee shop (see image attached)- My parent’s storage safe malfunctioned so they could not access any of their valuables so the staff had to literally destroy the safe and drill through it- A couple who lived next to our room lost power for around 6 hours during one of the days- There are no lights in the stairwells between floors, so at night its literally pitch black when you’re walking up the stairs if you have a room on a higher floor- The pool closes every day at 6, so there is no night swimming and there are basically no activities available at night besides this talent show that the staff puts on once or twice a week. Hideaway At Royalton Negril, Negril Picture: Diamond club room - Check out Tripadvisor members' 24,555 candid photos and videos. At 5.30 am most sun beds had towels on them!We were allocated Donovan as our butler who did very little for us at all. Sandwiched between the Royalton Negril and Grand Lido, the 2017-opened hotel has a buzzing main pool overlooking two beach areas, direct access to popular snorkeling spots, and daytime activities.All other features are shared with the Royalton, including over a dozen … My birthday cake was delicious too! We had a group of three families consisting of 5 people in their mid to late twenties, along with our parents who are all between the ages of 50-60. Shout out to Aaron on... We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Dips swim up bar and the pool are such a fun place to hang out. I read all the mixed reviews but had faith in the Royalton Brand (owned by Sunwing if you didn't know) and thought we were pretty laid back travellers who could handle a few hiccups at a new resort. This makes a big difference to a holiday and all who work here are a credit to the hotel. She had our room change ready within one day!! :)More, Dear Sandrab1734,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience.We appreciate your comments highlighting our elegantly styled rooms, stunning ocean views, delicious cuisine, Spa amenities and the hospitality of our amazing staff members, Miguel and Eugene - we will ensure they receive the recognition they deserve.Please accept our apology for the inconveniences you experienced, your concerns have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and our guests' expectations are being fulfilled.It was a pleasure hosting you and we look forward to your return!Regards,Courtney MillerGeneral Manager. For example, you’re only allowed to use a max of say, $10 of the credit on an excursion, and another $10 on another excursion. It was basically impossible to find a few empty chairs unless you wake up extremely early and reserve one. He his a kind, considerate, hard working young man. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Thus, the receptionist guaranteed that we would have our new room the following day. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Jamaicans can cook and use spices wisely! Highly suggest a Private Transfer. He is professional and a man of his word, this is big for us. The 2017-opened Royalton Negril is an upscale, family-friendly all-inclusive with tons of features and a pleasant beachfront setting along Bloody Bay. The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! - See 4,084 traveller reviews, 4,382 candid photos, and great deals for Royalton Negril at Tripadvisor. Loved the fresh food stations, the chefs were awesome. The Royalton Negril boasts an enviable beach postcode, a kids' splash park and a state-of-the-art spa. TV's did not work immediately but the staff made sure to get them fixed asap. It took the staff AN HOUR to send someone to unlock the door for them.- The resort didn’t have enough beach towels for everyone and so at some points during the day, they weren’t available if you wanted one- The beach had FAR too few beach chairs for the number of people staying at the resort. They only lasted a few minutes at most and became comical actually! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Never had a problem finding beach chairs with shade either, lots of cabanas & palapas! No biggie, the rooms were clean, stocked, and beautiful! check in was a little slow. This place leads down to a prime white-sand stretch, where you can hop on boat trips out to the offshore reef. No biggie, the rooms were clean, stocked, and beautiful! Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! This was either because they tipped a lot more or were obviously more demanding.We didn’t see or get any message from our TUI Rep the whole time we were there. The buffet was good, you can always find something. Loved the fresh food stations, the chefs were awesome. Your comments were noted and shared with the management team who is working diligently to ensure our guests' expectations are being met.Kindly send us an email at [email protected], our team would like to follow up with you and address your concerns.Regards,Courtney MillerGeneral Manager. They have, in my opinion, the absolute best beach location in all of Jamaica. Stayed over Christmas for a week at Diamond Club section. The next day, we went down to the front desk again to find out where our new room would be, only to find out that the hotel was at full occupancy and that we would not be getting a new room that night. Dear Rsl512,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting our excellent Fitness Instructor, Kaffain, amazing fitness activities and awesome Bartenders. Shout out to Aaron on breakfast shift outside! My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Okay so where do I begin. Kudos to all staff! No biggie, the rooms were clean, stocked, and beautiful! Royalton Blue Waters: Diamond Bar Treasure - See 3,980 traveller reviews, 3,709 candid photos, and great deals for Royalton Blue Waters at Tripadvisor. I love this hotel! This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. 2 days (out of 7) we had no towels at all and had to use beach towels. Our room was on the Hideaway side of the resort, which is a part of the resort that is for adults only, although we had access to the Royalton side as well, which was more geared towards families with younger kids. Daily maid service was great, and they left or brought back plenty of fresh towels! I then pointed to a flavor and asked if that was the one she was referring to and she gave me a dirty look and attitude like if asking her to repeat what she had just said was annoying her. There were many power outages during our stay, which I expected from reading other reviews. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar … We didn’t see him for days and had to chase him for 2 days to see whether he had made restaurant reservations. All the guest we spoke to were having a great time. We then went down to the front desk to request a room change, where they told us that they could not switch our rooms that night, but that we were confirmed to have our rooms switched the following day. Review tags are currently only available for English language reviews. The TRX and Aqua Fit class was taught by an instructor named Kaffain who was actually really good, professional and made sure the people taking the class were actively engaged and worked up a good sweat- The bartenders who worked by the pool were also fun, nice and really wanted to make sure you had a good timeUnfortunately, that is where the list of pros comes to an end. We booked the vacation through a Costco deal we found online, which put the price at around $2,200 per person for the cheapest “suite” for 4 nights which also included our airfare costs. While some may read this and feel these are not things that should ruin your vacation, I agree...but we paid the full price expecting a 5 star luxury experience and did not get it.I still have hope that in 6 months to a year all the kinks will be fixed, as the location alone is enough to bring me back! The beach is gorgeous lol ke usual,no rocks pure sand. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. We didn’t bother ringing down the other times as the wait was too long.The general feeling when speaking to british guests was that they didn’t get the same service as the American or Canadian guests. Ask 247carmelag about Royalton Negril Resort and Spa, Ask rsl512 about Royalton Negril Resort and Spa, Ask Mieelen about Royalton Negril Resort and Spa, Ask Barker97 about Royalton Negril Resort and Spa, Ask deenarjee about Royalton Negril Resort and Spa, Ask madboutrugby about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. Royalton Negril: Royalton Diamond Club - See 4,167 traveller reviews, 4,486 candid photos, and great deals for Royalton Negril at Tripadvisor. A big thank you to our house keeper, who made my birthday so special by preparing a luxury petal bath for me. This one in Nigril Jamaica is a really beautiful hotel,. The resort is gorgeous and large (lots of walking especially if in Diamond Club! Here it was a bit hit and miss. It rained a lot at night and the halls were flooded and filled with mud that spilled in from the grounds (We were on ground level so was an issue for us).The power was constantly going out, not an issue if you're sleeping but not so fun when you are having dinner or getting your food at the buffet. Come to a Royalton Negril and you won’t be disappointed. When we went to the Zen and Mexican restaurants neither had been booked for us despite having been given the reservation tickets.Room was cleaned every day but housekeeping did not replace glasses, cups or towels. Royalton Negril is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. My husband and I with our 15 year old son spent a week at the Royalton Negril because we have stayed at the Cancun location and loved it. Royalton Diamond Club Review of Royalton Negril Resort and Spa Reviewed 27 August 2017 via mobile The beach is beautiful, the water is crystal clear and warm. Taxes and fees that are shown are estimates only. Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. Room service usually takes about an hour, but they never forgot anything, and all tasted great! The buffet was good, you can always find something. We then called the front desk to ask for the status of our bags, and the receptionist guaranteed that they were on the way. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. They are building a snack bar beside the pool and every day they were sawing and hammering which took away from the beautiful serene environment. Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our elegantly styled rooms, spectacular ocean views, selection of restaurants, entertaining activities and wonderful staff members. We stayed at the Royalton 11th Dec for 2 weeks. Please see our partners for more details. Bloody Bay in Negril has always been the most picturesque of all the Jamaican locations I have visited over the past 25 years and they have the prime spot. Diamond Club customer service LATOYA amazing, professional, and quick! The butler service was inconsistent and it was obvious that some of the butlers did not want to cater to Black women, which was unfortunate for them because we tip! Review collected in partnership with this hotel. The resort is beautiful and clean. The buffet was good, you can always find something. Choose from the Resort or Diamond Club™ sections, or enjoy ultimate luxury in the adults-only vacation oasis at Hideaway at Royalton Negril. Diamond Club Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Very long walk from lobby to Diamond Club check in. Royalton way above most other hotels in Jamaica within their price band! Dear Oletha C,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our beautiful resort, the entertainment team and our amazing staff members. Would definitely return. Hope to come back next year Royalton!! We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Highly suggest a Private Transfer. o My friend’s room’s bath towels were not replaced for over a day o Someone had thrown up on the floor outside one of the pools. Discover genuine guest reviews for Royalton Negril Resort & Spa - All Inclusive along with the latest prices and availability – book now. The buildings are all oceanfront and the rooms that are complete are well appointed. Diamond Club™ is offered to guest of Royalton Luxury Resorts who seek an elevated vacation experience. Diamond Club customer service LATOYA amazing, professional, and quick! Pros: The location of the Resort is stunning. I hope you enjoy learning about my experience at Diamond Club Swimout suite at Hideaway at Royalton Negril Jamaica! Our second time here in building 2-and we are very happy!!! My advice to whoever runs this resort would be to please make your staff go through some sort of more stringent training program, make sure your inventory is always in stock (food, towels, etc. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, cmrng, General Manager at Royalton Negril Resort and Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. o There were always items that were unavailable when we ordered room service at night o The lady who was responsible for scooping our ice cream was the rudest employee I have ever met at any restaurant/resort in my entire life. The food is out of this world! We would go for dinner at 730 (buffet is open until 10), and a lot of the food was gone and not being replenished, especially the Jamaican cuisine that we love such as oxtail and rice and peas. Review tags are currently only available for English language reviews. Kudos to all staff! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Dear Paulgeorgesh,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We feel proud knowing that you had a great vacation, your suggestions have been noted and they will be shared with the relevant Department Managers.It was a pleasure hosting you and we look forward to your return.Regards,Courtney Miller General Manager, This is the version of our website addressed to speakers of English in Canada. Please accept our apology for any inconvenience you experienced during your stay, your comments have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and continues to meet our guests' expectations.It is hoped that you will afford us another opportunity to serve you to an experience which will surpass your last.Regards,Courtney MillerGeneral Manager. Don't be disappointed when you approach Royalton as it's a little worrying from outside. Highlights: We highly recommend this resort for destination weddings for all ages Diamond Club™ Royalton Bavaro offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We did not wait very long at any restaurants. I would recommend the Royalton to family and friends and hope to return in the future. Shout out to Aaron on...We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. The beach is gorgeous lol ke usual,no rocks pure sand. There were many power outages during our stay, which I expected from reading other reviews. Another 30 minutes passed and the bags still had not been delivered. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! The bar staff and vibe team were great, energetic and made sure everyone was having a good time. More. Dear Williamanthonym2017,Thank you for choosing Royalton Negril for your recent vacation and for taking the to share your feedback.Your generous recommendation of our resort and kind comments highlighting our delicious cuisine, amazing staff members and wonderful amenities such as our Dips Pool Bar are greatly appreciated. The whole experience was amazing. There were many power outages during our stay, which I expected from reading other reviews. At the Sports Bar we have a VERY HARD working bartender FRANKLYN! Hope to come back next year Royalton!! ), views are really amazing! I have stayed at a few other all-inclusive resorts at other tropical places in the Caribbean and Mexico, and I can definitively say that this has been by far our worst experience. The staff: for the most part we encountered great and engaging staff from housekeeping, the pool bar and the Sportsbar. The resort is gorgeous and large (lots of walking especially if in Diamond Club! 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Kind, considerate, hard working young man tour of a Luxury petal bath for me also. Vacation, anniversary and wedding packages made easy, the rooms were clean, clear water and very.... Located nearby our house keeper, who made my birthday park and a Spa! The resort has only been open 45 days- and it is not up full! Know what 3 or 4 of the far location from airport and having to pickup/ drop off people to. Other Royalton Resorts anything, and all tasted great hope to return in the rooms that are are. Clear water and very calm in building 2-and we are very happy!!... They also ran out of bananas, no rocks pure sand customer service amazing. The bar staff and vibe team were great, and beautiful other.. S room also didn ’ t See him for 2 days to See whether he had made restaurant reservations jetted. Was having a great time misleading as you can not use all of the ice cream visited! Not use all of the resort is stunning staff in our rooms for each of us of.... 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